What areas do you service?

We serve clients throughout New York City and the Hamptons, with select availability in Brooklyn, Queens, and Long Island.

If you’re outside these areas, please reach out and we’ll do our best to accommodate.

Do I need to be home during the service?

Not at all. Many of our clients prefer to step out while we work, returning to a home that feels renewed and refreshed. You’re also welcome to remain onsite if you prefer; our team works with professionalism and discretion either way.

Do you bring your own products and equipment?

Yes. We arrive fully equipped with high-quality cleaning supplies and tools to ensure a thorough, meticulous clean. Our products are selected for both effectiveness and surface safety, with thoughtful attention to quality and material care.

If you have specific products or tools you’d like us to use, we’re happy to accommodate. Every home is different, and we adjust to what feels best for yours.

How is Cleaning by Design different from a standard cleaning service?

We blend the precision of housekeeping with the eye of design. Every visit combines detail-oriented cleaning, thoughtful care, and refined presentation. Spaces are styled with hotel-level polish - beds perfectly made, linens folded just so, and every surface arranged with quiet intention. You’ll notice the curated finishing touches that elevate your home’s atmosphere and create a sense of calm luxury.

Think: your home, staged.

How do you handle homes with pets?

We regularly work in homes with pets. Please let us know in advance to help us plan for your pet’s comfort and a seamless visit. On the day of service, we can coordinate timing when pets are out for a walk or settled in a quiet room. Our team works quietly, keeps doors secured, and is mindful of household routines. If your pet is anxious or reactive, note this on the booking form so we can prepare accordingly.

Do you offer recurring or membership options?

Yes. A recurring service is available for ongoing maintenance and peace of mind. Whether weekly, bi-weekly, or monthly, we’ll tailor a schedule to your home’s rhythm and needs.

If you’d like to discuss a standing arrangement, mention this in the booking form and we’ll follow up with personalized options.

How far on advance should I book a service?

We recommend booking at least one week in advance to ensure your preferred date and time. During peak seasons or holidays, availability may be limited.

For short-notice requests, appointments may be accommodated depending on schedule availability.

What is your cancellation or rescheduling policy?

We understand that schedules can change. Please provide at least 48 hours’ notice for any rescheduling or cancellation so we can adjust our calendar accordingly.

Cancellations made with less than 48 hours’ notice, or missed appointments, may incur a service fee to cover scheduling and preparation time.